Terms & Conditions
What to expect when you book with Brightside
These simple terms help us provide a smooth, reliable experience for every customer. They cover booking, cancellations, property access, and a few important service details.
Booking & Payment
Customers are responsible for providing accurate booking and property information. Payment is due according to the payment method and timing selected during booking.
Cancellation & Rescheduling
Cancellations or rescheduling requests made less than 24 hours before the scheduled cleaning may be charged a $50 cancellation fee. Cancellations made at least 24 hours in advance will not be charged a cancellation fee.
Property Access
Customers must provide safe and reasonable access to the property at the scheduled service time. If the cleaning team cannot access the property, a cancellation fee may apply.
Service Expectations
Cleaning results may vary depending on the condition of the property. Brightside Cleaning Services LLC will make reasonable efforts to complete the services selected during booking.
Damage or Concerns
Customers should report any concerns or suspected damage as soon as reasonably possible after the cleaning so the issue can be reviewed.
Right to Refuse Service
Brightside Cleaning Services LLC may refuse or discontinue service if a property presents unsafe, hazardous, unsanitary, or otherwise unreasonable working conditions.
By booking a service with Brightside Cleaning Services LLC, you acknowledge and agree to these Terms & Conditions.
If you have any questions about these terms, please contact us at contact@brightsidecleaningil.com or call (224) 504-1333.